Privacy Policy

Last updated: November 9, 2026

Integrative Flow Psychiatry ("we," "us," "our") operates integrativeflowpsychiatry.com (the "Site") and the clinic's Facebook Page and Instagram account. This policy explains what information we collect online, how we use it, and the choices you have.

1. Patient health information

If you become a patient, your health information is protected under HIPAA and our Notice of Privacy Practices, which is available from our office. This website policy does not limit any rights you have under that Notice.

Please do not share detailed medical information in social media comments or messages. If you are in crisis, call or text 988, or call 911 in an emergency.

2. Information we collect

Information you provide. If you complete our pre-screening questionnaire or contact form, you may give us:

  • your name, phone number and email address;

  • general information about your concerns or treatment interests.

We use this information to respond to you and to help determine whether our services may be a good fit.

Information collected automatically. When you visit the Site, our website platform and the tools listed below may collect technical information. This can include:

  • your browser and device type;

  • your IP address;

  • pages viewed and the referring website;

  • the date and time of your visit.

This is done through cookies and similar technologies.

3. Tools and service providers

  • UENI: Hosts and operates the Site

  • Elfsight: Provides our questionnaire and contact forms and the website chat button

  • Google Analytics and Google Tag Manager: Measure how visitors use the Site

  • Meta Pixel (Facebook/Instagram): Measures visits to the Site and the results of our Facebook and Instagram advertising. Our Pixel is set up to record page visits; it is not set up to send the information you enter in our forms.

  • Cloudflare: Site security and performance

  • Google (email and Google Sheets): Questionnaire submissions are delivered to the clinic by email and stored in a Google Sheets spreadsheet in the clinic's Google account

These providers process information under their own privacy policies. We do not sell your personal information.

4. How we use information

We use information to:

  • respond to inquiries and schedule consultations;

  • operate, secure and improve the Site;

  • understand which content is helpful;

  • measure our advertising;

  • comply with the law.

5. Our social media publishing app

We publish educational content and clinic updates to our Facebook Page and Instagram account using a private application, "IFP Publisher", connected to Meta's official tools.

  • What it does: publishes our own posts and reads summary statistics for them, such as reach, views and interaction counts.

  • What it does not do: it does not ask anyone to log in, and it does not collect personal information about people who view or interact with our posts.

  • Where its data is kept: in a private Google Cloud account controlled by the clinic. Media files used for posting are deleted after publishing, and no later than 14 days after upload.

Comments and messages you send us on Facebook or Instagram are handled by Meta under Meta's Privacy Policy.

6. Sharing

We share information only:

  • with the service providers listed above, to operate the Site and our communications;

  • when required by law or to protect safety;

  • with your permission.

7. Your choices

8. Data deletion

To ask us to delete information you submitted through the Site, or any information our IFP Publisher app may hold about you, contact us:

  • by email at [email protected], with the subject "Data deletion request";

  • by phone at 803-716-8002.

We will confirm your request and respond promptly. Patient medical records are kept as required by law and are governed by our Notice of Privacy Practices.

9. Retention and security

We keep website inquiries only as long as needed to respond and for legitimate business records. We use reasonable safeguards to protect information. However, no internet transmission is completely secure.

10. Children

The Site is not directed to children under 13, and we do not knowingly collect their information online.

11. Changes

We may update this policy from time to time. The "Last updated" date shows the current version.

12. Contact us

Integrative Flow Psychiatry

214 University Parkway, Aiken, SC 29801

Phone: 803-716-8002

Email: [email protected]